LaunchGood Support Center

Any fundraiser — whether an individual or an organization — that sends funds to an intended beneficiary, such as an individual, group of individuals, business, project, or other entity, is required to collect and verify information about that recipient, a process known as "Know Your Customer," or KYC checks.


To perform these checks, our payment processor collects and verifies your personal information. The payment processor plays a key role in transferring your campaign funds to your bank account.


Why do I need to provide the ID card/Passport?


Our payment processor verifies your identity using minimal information, such as your legal name and date of birth. However, to comply with the payment processor’s Know Your Customer (KYC) checks, we need to collect a bit more information for each campaign creator. This is why we may request your full government-issued ID.


I'm raising funds for a business/nonprofit organization. Do I still need to provide my ID/Passport?


If you're raising funds for a nonprofit, business, or other organization, we still need to verify the representative of the organization, known as the key controller.

When setting up your campaign, you'll be required to enter the key controller's legal name and date of birth, and upload a passport or government-issued ID for your organization's key controller (as defined in the article "What is a key controller in organizations?").


Need further support? Reach out to a LaunchGood Expert at support@launchgood.com


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