LaunchGood Support Center

Why Do I See Multiple Charges On My Bank Statement?

The reason you may be seeing mutiple charges on a single day is that your bank likely lumped the charges and charged them all at once. We've seen this happen with many other users, as banks tend to lump charges from the weekend onto Mondays or the next working day. This may also occur if the charges happened during a bank holiday.
 
To confirm that you've only been charged once on each day, please do the following:


  1. Log in to LaunchGood.com
  2. In the top right corner, click on the 'hamburger' menu and click on 'View Profile. 
  3. Click on 'Donations'
     
  4. Here you will see an ordered list of your most recent donations with proper time stamps. Unless there is a duplicate/repeat of a particular donation, you can rest assured that you were not charged more than once.


Need further support? Reach out to a LaunchGood Expert at support@launchgood.com!

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