First and foremost, we want to thank you for helping communities around the world with your acts of charity, both big and small. We are grateful to Launch Good with you!
Whatever the reason for a refund, LaunchGood is here to help. Whatever the reason for a refund, LaunchGood is here to help. For donations made in exchange for a Giving Reward, LaunchGood may be able to process a refund provided the Giving Reward has not yet been shipped, delivered, fulfilled, or otherwise provided to you.
To request a refund, contact us directly at support@launchgood.com.
When a refund is requested, you will be notified by email once it is complete, and the refunded amount should appear in your bank account within 5-10 business days. All refunds are processed through the original credit card you donated with. You can check the status of your donations by going to your User Profile and under My Giving click Donations.
Kindly take note that when a refund is processed for a donation made in a different currency, several factors can result in the refunded amount being less than the original donation.
- Exchange Rate Variations: The exchange rate used to convert the donation to your local currency at the time of donation may differ from the rate applied when processing the refund, which can impact the refunded amount
- Foreign Transaction Fees: Fees charged by your credit card issuer for currency conversion may apply to both the original donation and the refund, potentially reducing the refunded amount
- Exchange Rate Margins: Financial institutions may use less favorable rates for converting the refund back into your local currency compared to those used for the original donation
- Processing Delays: Any delays between the donation and the refund can lead to fluctuations in exchange rates, affecting the final refunded amount
Please be assured that LaunchGood does not impose any fees for processing donations or refunds, nor do we benefit from any associated currency conversion fees.
* Note for Campaign Creators:
If LaunchGood processes a refund or chargeback after funds have been disbursed, the Campaign Creator is responsible for reimbursing LaunchGood for the refunded amount. Where the Campaign Creator has other active campaigns on LaunchGood, the refunded amount may be recovered from future donations received through those campaigns. If no active campaigns exist or future donations are insufficient to cover the refunded amount, the Campaign Creator will be required to repay LaunchGood directly.
Need further support? Reach out to a LaunchGood Expert at support@launchgood.com!